Well, the customer center is not open on Labor Day Weekend, but sales chat is. I guess Dell needs to keep selling to new customers, but feels no need to service existing clients during the holidays. I teased some more information out of the following CR today:
Initial Question/Comment: ME@gmail.com
You are now being connected to an agent. Thank you for using Dell Chat
Connected with BE_RR_Rep_James
Howdy from Round Rock, TX! :)
My name is Coy and I'll be your personal sales consultant here at Dell. Just in case we get disconnected, save my email address – it's email@example.com.
What can I do to assist you with your purchase this afternoon?
Please check on order # : 409820366
Ok, give me just one moment
I have received conflicting information from chat and by e-mail about production and delivery dates, and would like more accurate information.
I was told by one of your customer reps that it would ship on 8/20/2008, but now it's 8/31/2008, and still no show.
for future reference you can go to support.dell.com to check on the status of your order
I see, pls check it for me.
Your current estimated ship date is 9/04. All this information should be reflected on the website for future reference
What's the reason for the delay?
Delays in manufacturing, what specifically I don't know. Probably had some parts that were backordered
Can you deduct the $25 shipping fee from my payment since the laptop is essentially 2+ weeks late?
No sir I can't. The website clearly states that all shipping dates are just estimates
Very convenient for Dell, since the company can simply just keep backpedaling without making good on promises to deliver.
Actually that's not true at all
My laptop has been delayed 3x, how is that now true?
If an order gets delayed by a certain number of days we are required by law to cancel the order
Your customer service centers also have no answers.
and refund the money
I have answers
What stage of production is my laptop currently at then?
And what parts are causing the backlog?
It's at manufacturing station 5100
It doesn't say, but usually its AMD that is causing the hold up because they get behind in production of their chips
The AMD64 chip?
Yes, that would be my guess, since none of Intel machines are on back order
Is manufacturing station 5100 located in the U.S., or abroad? I ask because I want to know if 9/4/2008 is a realistic ship-out date for Dell, or if they will send me a 4th delay e-mail with still no firm dates.
It doesn't say
It is in production though
Are you able to tell me "% complete" or some kind of metric like that, so that I know how far along it is?
I just need to know something, because I am without a laptop right now until this order comes in.
It doesn't give me that much detail, it just shows that its in production at station 5100 and is esitamted to ship out on 9/4 with an estimated delivery date of 9/9-9/11
Ship out date is when Dell sends it to the carrier like DHL or Fedex, right?
Thanks for the help.
No problem ME, have a good one!
If you need anything else just shoot me an email at firstname.lastname@example.org
I've called in after each of the 3 delays, and you're the first person to provide me with some inkling of real information.
So I thank you for that, and wish you a good labor day weekend.
:) Glad I could help
So apparently my laptop in still in production at the nebulous "production station 5100." I googled this and got zip. If this production station is located abroad, I'm thinking I probably will see another delay from 9/4 pushing it back to 9/15 or something. Apparently AMD parts of backordered.